KANSAS CITY, Mo. — KCPD 911 dispatch implemented a new feature to try and help problems that are slowing down their ability to take calls. The system will automatically call back anyone that makes a ...
Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback