Call My Agent! Season 4 is about a whirlwind ride as three seasoned agents – Grégory Montel’s Gabriel, Camille Cottin’s Andréa, and the enigmatic Thibault de Montalembert’s Mathias – scramble to keep ...

Call My Agent! spoilers follow. It's France's most addictive TV show – a comedy-drama set at the Parisian talent agency ASK, where well-known actors play exaggerated versions of themselves and the ...

In my previous post, "Is It Time To Disrupt Your Call Center?," I described an all-too-common experience of calling a major credit card issuer for help, focusing on the impacts on the customer ...

Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Businesses constantly measure call center agents ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Many of the headlines surrounding artificial intelligence (AI) and other kinds of smart tech feature worrying predictions about high-tech tools replacing jobs. They discuss extreme disruption of the ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. Is it just me, or do call center agents seem burned out lately? They're ...

Call My Agent, the French series about a group of Parisian talent agents working at an agency titled ASK, has emerged as a hit over the years since it first premiered in 2015. The popular workplace ...

LOS ANGELES, July 29, 2025 /PRNewswire/ -- Phonexa, the all-in-one suite for marketing automation, has announced the launch of AI Call Agents, a powerful new feature built into its proprietary Call ...

A shroud of unhappiness long blanketed call centers, where many agents would trudge to jobs they dreaded, only to face edgy callers needing customer service that was difficult to provide. Equally ...