Telegram Messenger is quite popular, more than you might think. It’s not yet on the same level as WhatsApp due to only amassing 550 million monthly users, and 55 million daily users on a consistent ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

Rabobank has embraced robotic process automation technology, in the process turning many of its employees into so-called citizen coders who design bots to automate their least-favorite tasks. So far ...

Discord is one of the largest social apps that's entirely community-driven. Moderating growing community Discord servers can be a daunting task. Still, it's necessary to improve the quality of our ...

Artificial intelligence (AI) is transforming professional practices by improving productivity, enhancing document management and streamlining administrative tasks. In high stakes fields like law, tax ...

Apps like Tinder have streamlined the process of dating. You choose the people you’re interested in, and if they’re interested in you too, you chat online for a bit. If there’s a spark, you meet up in ...

In a now-familiar truth, scenario, malicious actors are creating bots to sow discontent and division. That's according to a new study out of Carnegie Mellon, which found that half of all Twitter calls ...

A security firm called Sensity says it recently discovered a network of deepfake bots on chat app Telegram creating computer-generated naked images of women on request. As of July 2020, the firm found ...