NEW YORK, Aug. 3, 2023 /PRNewswire/ -- Teleperformance, a global leader in digital business services, today announced it was honored as the best remote agent customer care program in the Americas, ...

DentalEZ Group has launched its new 360° Customer Care Program, a comprehensive online customer service tool for all StarDental customers. The program is an extension of DentalEZ Group's professional ...

Shopatron has unveiled a Customer Care Suite which includes a new set of APIs available within the Shopatron Developer applications, and a new sophisticated Customer Care Interface. Recognizing that ...

PHILADELPHIA, Feb. 17, 2021 /PRNewswire/ -- Harte Hanks (Harte Hanks), a leading global customer experience company, announced today that it has been selected by Midea America Corp. (Midea) to ...

CHICAGO--(BUSINESS WIRE)--BravoSolution, the leading global strategic procurement solution provider, today announced significant investment in its support structure and program. The new BravoSolution ...

Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

Do your customer-facing systems, procedures and people create a positive or negative shopping experience? If the latter, money and customers are going out the door. See if your organization measures ...

Social media is more than just another channel for customer care; it’s a game changer. Companies that don’t realign their customer care strategies and processes to adjust to this new reality will ...

Think of the companies out there that do social customer service really well. I bet big names like Amex, Nordstrom, and Verizon come to mind, as well as younger brands like Jetblue or Zappos. Why do ...