An "incident" is defined as unplanned downtime, or interruption, that either partially or fully disrupts a service by offering a lesser quality of service to the users. If the Incident is major, then ...

Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

In the 1970's, California (U.S.) resources were severely taxed by major wildfire outbreaks. These incidents required the cooperation of multiple agencies that did not usually work together. Many ...

The National Incident Management System (www.nemaweb.org), released by the Department of Homeland Security, has major implications for the fire service and inter-agency operations. Adoption of the ...

Incident command system training opportunities will be held this month, according to event host Guam Homeland Security and ...

This document describes the procedures that should be followed by an individual reporting an incident related to information technology resources. Having an effective incident response is essential in ...

xMatters, inc., has announced the acquisition of Bamboo, a leading industry mobile incident management application developed by professional services firm Deloitte Australia. Deloitte introduced ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Artificial intelligence (AI) is becoming woven into the fabric of ...