Today we hear about some practical tips from our longtime colleague William (Bill) Flanagan who heads up Flanagan Consulting. Flanagan has a comprehensive understanding of voice and data technologies, ...

Despite significant benefits, voice-over-IP projects take more than twice the time for planning, installation and training than once expected, according to recent research. In annual surveys of ...

You probably can’t turn a corner in the office without hearing about Voice over IP–a popular, cheap, and effective way to provide telephony to businesses. The premise is simple: Instead of using the ...

CKT has amassed about 650 clients, according to Kain. Local businesses, such as Central National Bank, Atwoods Ranch and Home Store, Advance Foods and Integris Bass Baptist Health Center, have ...

Tektronix Communications has introduced Zoey, an Interactive Voice Response (IVR) system that allows VoIP, wireless and analog phone users to test and diagnose the quality of their service at any time ...