Embedded in every conversation or interaction with a customer are valuable insights that CX and business leaders should cultivate to improve everything from product innovation to operational ...

Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...

INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. These solutions convert unstructured recorded and live-stream audio ...

The solution will reinvent omni-channel customer service, enabling organizations to expand the use of analytics across every interaction channel and create a data-driven customer service culture ...

Protecting your company from cyber criminals makes sense to the bottom line — whether it’s preventing the impact on your stock price or the long-lasting damage to customer loyalty. A 2014 Gallup poll ...

ATLANTA, Sept. 25, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that a recently published research ...

Dublin, Oct. 03, 2025 (GLOBE NEWSWIRE) -- The "The Value of Interaction Analytics" report from Metrigy has been added to ResearchAndMarkets.com's offering. In the competitive landscape of modern ...

Interaction analytics can support this effort to a considerable degree. One benefit is to parse customer calls and written communications for prohibited language (profanity and other objectionable ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the region ...

Nexidia has always invested in original speech technology research and invented the process of rapidly searching audio known as phonetic indexing. Nexidia's latest technology innovation, Neural ...

(MENAFN- GlobeNewsWire - Nasdaq) Interaction analytics, enhanced by AI, evolves from a contact center tool to an enterprise asset, capturing insights from multichannel interactions. This enables ...