As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

As AI rewires the knowledge-worker economy, we must reflect on what it is that makes us human. This raises the sort of big questions that philosophers have been studying for centuries, but they’ve ...

New hires are usually eager to identify problems that nobody else has identified and solve problems that nobody else has solved. They want to improve what’s already there, and they want to invent new ...

As AI advances toward expanded capabilities, knowledge workers are confronting not just job loss, but the deeper question of what makes them matter. Fortune published the story of a 42-year-old ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

There's no question that artificial intelligence (AI) is rapidly transforming the working world. According to Microsoft's 2023 Work Trend Index, 82 percent of workforce leaders say their employees ...

Technology has long had an impact on blue-collar workers, automating many manufacturing jobs. Now, with the advent of ChatGPT and generative AI, knowledge workers are anxious about the future of their ...

Satya Nadella made a distinction between "knowledge workers" and "knowledge work" in a recent interview. The Microsoft CEO said the definition of cognitive labor will evolve as AI grows more powerful.

The future of generative AI is exciting, but there can be implications if innovations are not built responsibly. Provided byAdobe Though generative AI is still a nascent technology, it is already ...