Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Microsoft Dynamics CRM is a well-known customer support option. We explain if it's the best-choice CRM for your business. We may receive a commission from our partners if you click on a link to review ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

SALT LAKE CITY--(BUSINESS WIRE)-- NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...

FieldOne’s apps and services are built on Microsoft technologies, but work across platforms. Microsoft has reached a deal to buy FieldOne Systems LLC, a company that makes customer service technology ...

Monday at the Sibos global banking event in Boston, Microsoft Corp. (Nasdaq “MSFT”) highlighted leading banking institutions that are modernizing their business operations and choosing Microsoft ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--A new integration between the American Customer Satisfaction Index (ACSI ®) and Microsoft Dynamics 365 gives customers a new way to capture, analyze, compare, and ...

MINNEAPOLIS, Aug. 9, 2018 /PRNewswire/ -- PowerObjects, an HCL Technologies Company, announced it has won the 2018 Microsoft US Partner Award for Business Applications – Dynamics Customer Service.

Hearing the unmistakable “thump” of a Royal Enfield motorcycle’s engine invariably brings forth images of traversing long open roads. Since 1901, when the first motorcycle was produced in the UK, to ...