CRM systems fail when they're not utilized correctly or when businesses choose the wrong CRM solution. Learn how to implement ...

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"We offer the power of Web services, but totally online--no software, no hardware," says Marc Benioff, president and CEO of Salesforce.com and a former Oracle executive. "When all is said and done, ...

Lawry Matteson is a young writer and content supplier for webCRM – a company providing online CRM solutions since 2002 in eleven countries and languages, and he likes discussing and writing on latest ...

According to a recently released Beagle Research Group study, the demand for hosted CRM has exploded over the past 12 months, and mainstream users are now adopting these solutions. "Changing ...

Salesforce has maintained its position as the dominant player in the CRM market, consistently innovating and expanding its ...

The move to online CRM solutions has been good news for small businesses, where IT resources are limited and time is valuable. New web-based platforms are making it easier than ever to do your ...

After a string of poor quarters for the majority of CRM players, including Siebel, and increasing reports of poor customer-satisfaction rates for enterprise projects, CRM is now under a cloud.

REDMOND, Wash. — Sept. 24, 2014 — Sutherland Global Services, an acknowledged leader in business process and technology management services, continuously focuses on operational innovations and ...