The CRM and contact centre services industry for which you have been the largest to historically focus on call centers is highly competitive – how does Teleperformance differentiate itself and its ...

Overseeing a call centre operation that employs 8,000 people across two continents can’t be without its challenges, but Alistair Niederer insists the fundamentals of the business are rather basic. “It ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. When we last met Daniel Julien he was impersonating a butterfly. The founder, chair and CEO of Teleperformance ...