Feedback – and especially real-time feedback at the moment of experience – is going to be more important than ever in a time when new customer needs, emotions and behaviors are changing and evolving ...

During the height of the COVID-19 pandemic, companies saw just how critical it was to obtain real-time customer feedback and related customer data for delivering consistent customer experiences. Now ...

INFORMS Journal Information Systems Research Study Key Takeaways: In real-time feedback the relationship source (peer, subordinate or supervisor) plays a role: the feedback tends to be more critical ...

You have /5 articles left. Sign up for a free account or log in. I’m trying to understand where the notion that constantly monitoring students and subjecting them ...

Kicking off this round of guest bloggers is Michael Sonbert, founder of Skyrocket Educator Training. Before Skyrocket, Michael was a teacher, instructional coach, and director of strategic ...

Feedback has and will continue to be a hot topic for organizations. The trend of the moment is to replace the annual performance review with real-time feedback. This intuitively makes sense. Why “save ...