Salesforce.com today announced the launch of Desk.com and Desk.com Mobile, new social help desk platforms specifically built for small and midsized businesses (SMBs). Built with social at its core, ...

Salesforce.com’s Desk.com service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday. Beginning on June 6, Desk.com will have support for 39 ...

Companies who have international customers can now do business in 39 additional languages and dialects at the Salesforce owned customer support service Desk.com. No, Desk.com pages don’t have a ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Small businesses just starting out may dream of world domination, but that’s a difficult goal to achieve if you can’t interact with customers in more than one or two languages. Enter Salesforce’s Desk ...

Last September, Salesforce bought social customer service SaaS startup Assistly for $50 million-plus to help expand its service cloud offerings to small businesses. Today, Salesforce is debuting a ...

Salesforce.com is working to make Desk.com, the customer service platform for small and medium businesses that it launched in January, more useful for global companies by announcing support for ...

Opportunity management is added for the first time in this latest version of Desk.com. Salesforce's Desk.com has always been unapologetically designed with small companies' needs in mind. The default ...

While some small companies still shy away from business intelligence and analytics tools, they can be powerful differentiators, especially in the area of customer service. So the Salesforce Desk.com ...

Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application. Desk.com is ...

Small businesses just starting out may dream of world domination, but that’s a difficult goal to achieve if you can’t interact with customers in more than one or two languages. Enter Salesforce’s Desk ...