The rapid ascent of cloud computing has fundamentally reshaped IT landscapes across the globe. As organizations transition to cloud-based systems and services, the role of support engineering is ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

CAMP GRUBER, Okla. – Members of the 59th Forward Engineering Support Team – Advance (FEST-A) gathered here to exercise their emergency response capabilities and complete required certification ...