The Human Margin: Building the Foundations of Trust is a book written by Katherine A. Meese, PhD, and me. Why did we author this book? The research studied by Dr. Meese shows the significant impact ...

Employee engagement is one of the biggest factors contributing to retention. In the current hiring crisis, you really can’t afford to lose great employees. But how do you know if your employees are ...

To use your CX program as a customer engagement tool, each survey goal and each survey item should answer the question: What am I really asking? While a customer will never see this question, they ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. As a responsible business owner, you probably think ...

A new report titled “Pulse Survey Report,” sponsored by Seismic, points to rising demand for quick checks on worker and ...

To help support the collaboration and engagement goals outlined in the 2020 strategic plan, the city of Loveland plans to launch a community-wide survey of residents, starting next month. On Tuesday, ...