A year ago, Internet Telephony was a curiosity, and many people thought it would never work for real phone calls. Now, with services like Net2Phone, Deltathree.com and DialPad providing free or ...

Back in November 2008, we covered the launch of Twilio, a startup that’s akin to an Amazon Web Services for telephony apps. After signing up for a phone number, Twilio lets you integrate phone ...

Twilio is now a member of Amazon Web Services’ marketplace, expanding its reach to developers who are looking for a cloud communications API to tap into. To further incentivize potential customers, it ...

Startup Twilio has raised $3.7 million in Series A funding from Union Square Ventures. The startup previously raised $600,000 in seed funding from The Founders Fund, David Cohen, Mitch Kapor, Manu ...

Realizing features such as call processing, directory services, and unified messaging requires designers to coordinate a complex array of functions, services, and processes in various types of complex ...

Exotel, Asia’s leading cloud telephony platform, announced the launch of Heartbeat API, their latest offering to monitor the health of their virtual numbers (Exophones) in real time. Customer traffic ...

India-based Exotel has been taking the country by storm with its offering of virtual phone numbers for SMEs, allowing small businesses to communicate with their customers more effectively. The company ...

With maturing business processes and technologies, companies are able to be more agile with customer contact and other systems by using Web APIs. This article reviews the status of web APIs ...

Hosted CRM evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer service support functionality, launching a new Web site at Supportforce.com and ...