Understanding customer needs and perspectives is crucial for providing exceptional experiences. That makes it important that organizations are well-tuned at all times to the voice of their customers ...

We all want to deliver an exceptional customer experience, but how do you know if the customer journey is aligned with their needs and expectations? How do you learn about opportunities to improve ...

Manu Mathew is CEO & Co-Founder of Cohora, a platform that helps brands drive customer growth, retention and advocacy through engagement. Retaining customers today is challenging. Shoppers have access ...

VoC evolution. Voice of the customer programs are shifting from manual methods to AI-driven analytics, drastically cutting costs and time. AI impact. AI in customer experience has made data collection ...