Is your WFM forecasting method phoning it in? Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...