American Support, a provider of back-office services to the telecommunications industry, has announced the hiring of Josh Bergen as vice president of finance/controller, bringing with him more than 12 ...

One thing that has always been a pain about IVR systems is the lack of user control: With “traditional” IVRs, when the user wants to change inbound/outbound messages and routing schemes, they have to ...

Internet2 has successfully implemented SIP cloud voice services at its latest office in Emeryville, California. The country’s major higher education institutions have established an affiliate-owned ...

In a still fragile economy, businesses this year continue to keep focus on unnecessary expenses and try to manage to do more with less. With telecom expenses often accounting for up to 20 percent of ...

With the introduction of MXvirtual, a fully integrated unified communication solution and IP phone system in a VMware Ready virtual appliance, Zultys (News - Alert) has taken yet another step to ...

SMART, one of the premier providers of workforce management solutions, recently announced that it has extended its offering to the NHS with the addition of fully integrated SMART Doctors Rostering.

The Federal Trade Commission (FTC (News - Alert)) announced over the summer that it would review and revise the national Telemarketing Sales Rule (TSR), which protects Americans from overwhelming ...

Ciena is a Web-scale networking whiz, with unparalleled expertise in implementing the next generation in programmable networking solutions. However, in a step to improve revenue processes in its NFV ...

It is getting very apparent that the current shifting of communications technology to software and mobile, multimodal devices (smartphones, tablets) is also driving business communications towards ...

An interesting report on the recent master agent get-together from industry observer Khali Henderson—was it a smackdown or a mashup? Henderson says the talk among master agents at the 2011 ...

A survey by Accenture (News - Alert) has found that more than half - 53 percent - of consumers are considering switching to a new insurance provider over the next 12 months and a rapidly growing ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...