The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Is it better to be loved or feared? Matthew Kohut is a co-author of Compelling People: The Hidden Qualities That Make Us Influential (Hudson Street Press, August 2013) and a principal at KNP ...

The ERP giant is shifting away from multiple-choice questions toward a new model centered on real-world environments, starting with new formats for six certs rolled out at TechEd this week in Berlin.

There are plenty of great ways to improve your Meta Quest 3 experience to make VR gaming more immersive or simply a smoother experience, but my favorite VR accessories of 2025 are by far and away the ...

Originally hailing from Troy, Ohio, Ry Crist is a writer, a text-based adventure connoisseur, a lover of terrible movies and an enthusiastic yet mediocre cook. A CNET editor from 2013 to 2024, Ry's ...