Scam call centers rely on strict scripts and pressure tactics. In this video, we flipped the situation and treated the call ...

When a toddler comes home from daycare with a fresh bruise, most caregivers brace for a quick explanation at pickup, not a ...

Rhea Seehorn has recently been awarded a Golden Globe for Best Actress in a TV Drama Series, as well as a Critics' Choice ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

In front of Oklahoma’s first sold out crowd since 2009, the sixth-ranked LSU women’s basketball team defeated the 13th-ranked ...

As independent AI researcher Simon Willison wrote in a post distinguishing serious AI-assisted development from casual “ vibe ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Hannah Beech, a New York Times reporter, gained rare access to one of Myanmar’s notorious cyberscam centers to see how ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

The scammers at a vast office park in Myanmar wielded deepfake technology, doctored videos and pinpoint conversational ploys ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

The pressure is on modern sales teams to reach more prospects with fewer resources as buyer expectations rise and response ...