Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

In 2001, BMC auditor Prajakta Gupte began learning Japanese, not for herself, but to create new opportunities and a brighter ...

In December of 2001 when Prime Minister Atal Bihari Vajpayee visited Japan, and the newspapers reported of official talks ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

At a debate in the city, prominent politicians, political thinkers and historians battled over whether Hinduism needed ...

Northampton-raised, Portugal-based actress Christine Adams talks Hijack, Malice and upcoming Amazon Prime series Kill Jackie ...

There’s plenty of gripping drama to get stuck into this week, from the return of Call the Midwife, Industry and Hijack to ...

There’s plenty of gripping drama to get stuck into this week, from the return of Call the Midwife, Industry and Hijack to ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. A call provision is a contractual clause in a bond or other fixed-income instrument allowing the issuer to ...

As President Trump targets Colorado, its Democrats — and some Republicans — struggle to play defense President Donald Trump’s ongoing pressure campaign against Colorado has left state Democrats on the ...

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...

A new study says that despite a record drop in global carbon emissions in 2020, a pandemic-driven shift to remote work and more at-home entertainment still presents significant environmental impact ...