Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

In 2001, BMC auditor Prajakta Gupte began learning Japanese, not for herself, but to create new opportunities and a brighter ...

When you look closely at these 40 “at-risk” jobs, what stands out is not how replaceable they are, but how deeply human they ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

Northampton-raised, Portugal-based actress Christine Adams talks Hijack, Malice and upcoming Amazon Prime series Kill Jackie ...

There’s plenty of gripping drama to get stuck into this week, from the return of Call the Midwife, Industry and Hijack to ...

There’s plenty of gripping drama to get stuck into this week, from the return of Call the Midwife, Industry and Hijack to ...

Metropolitan Police call centre staff have begun a 25-hour New Year's Eve strike in a dispute over pay. Trade union Unite said about 175 members were taking industrial action from 06:00 GMT on one of ...

The holidays are primed for big and small moments of drama, tension, and triggers. We spend a lot of time with family, sometimes even reverting to outdated dynamics or versions of ourselves. All that ...

CHENNAI: The Secular Progressive Alliance led by the ruling DMK, has announced a state-wide protest on December 24 against the Centre's newly passed legislation to replace the Mahatma Gandhi National ...

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...