Transaction Network Services (TNS) today announced the launch of TNS Hosted Cloud Connect, a scalable, purpose-built cloud communications platform that enables providers to transform legacy on-premise ...

Five9, Inc. partners with Google Cloud to deliver AI-powered customer experiences, offering unified platform for agents and ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

If your organization is stuck in this expensive limbo, it's likely a failure to effectively navigate the five layers of ...

Flip, a startup that claims to offer an Amazon Alexa-like voice AI experience for businesses, has raised $20 million in a ...

On Jan. 12 Five9 announced an expanded partnership with Google Cloud and a new joint Enterprise CX AI solution targeting ...

If your “microservices” still deploy like a monolith, maybe it’s time to break free with a truly composable AWS architecture.

Uber Engineering outlines its platform-led mobile analytics redesign, standardizing event instrumentation across iOS and ...

If you think SAST and SCA are enough, you’re already behind. The future of app security is posture, provenance and proof, not ...