As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

"Who would want the Raiders job?" The inside story of how the Raiders went from playoff hopes to the No. 1 pick and another ...

How can I extricate myself from chatting without seeming like I don’t want to talk to the person? I’m not alone in this convo conundrum. A Harvard study from just a few years ago found that ...

Clear, reliable audio is no longer optional, say Genevieve Juillard, CEO of IDC, and Chris Schyvinck, president and CEO at ...

Katie Paxton-Fear is neurodiverse (‘autistic’, she says). It’s a common, but not causal, condition among hackers. Autism ...

Before you set goals for 2026, step back and ask deeper questions about identity, seasons, and trade-offs that shape a ...

ChatGPT and Claude are two of the biggest AI chatbots around. But which is best when it comes to handling emails?

Big updates to tax laws are coming this year, affecting everything from deductions to funding for retirement accounts. With ...

A Reuters investigation examines its tactics, including efforts to make scam ads “not findable” when authorities search for ...

The Trump DOJ prosecution of Wisconsin Judge Hannah Dugan for courtroom conduct is lawfare—and a dangerous assault on judicial independence.

A diverse and steadily growing group of innovators—from architecture and education to law and venture building—are immersed ...

For most apps, the addition of AI tends to be considered unwanted bloat rather than a useful feature. But when properly ...