Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

I love Express Script, they are great! I get my meds cheap and the pharmacist are all helpful. I cannot say that for all customer service people but they do a great job as well. Just like every ...

Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan. 12, 2026 /PRNewswire/ -- GOCare, a leading SaaS provider of ...

This Ohio lunch counter has spent four decades serving familiar orders to familiar faces, proving that when something works, ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...

Adheesh Ori, senior director within Accenture Song, South Africa, says the South African automotive landscape is clearly ...

Rather than argue with customer support, I used AI to navigate cancellation flows and surface hidden retention offers. The ...

Nationwide has launched new call checker software to battle fraudsters impersonating the building society's staff.