Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...

ServiceNow tacked agentic AI onto a largely unguarded legacy chatbot, exposing customers' data and connected systems.

The workflow tool is complex to set up but automates a variety of manual processes, improving employees’ experience.

Salesforce has launched a rebuilt Slackbot AI agent for Slack that can search enterprise data, draft documents, and take ...