Broadband and mobile provider Virgin Media and O2 (VMO2) has today stated that their adoption of AI-based improvements to ...

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...

There's also a tempting £4,000 prize up for grabs VIRGIN Media and O2 customers could bag an entire year of free broadband or mobile billing. The twinned network giants have unleashed a flurry of ...

Final warning issued: O2 has released a final alert to customers using older mobile devices that rely on 3G technology. The provider, now part of Virgin Media O2, plans to complete the total ...

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Earlier this year I was shocked to get a message from my phone network, O2. The messages suggested I had taken out six new mobile phone lines on my account and that six new direct debits had been set ...

12:30, Fri, Dec 12, 2025 Updated: 12:35, Fri, Dec 12, 2025 Money expert Martin Lewis has urged O2 customers to report it after they were hit with unexpectedly large final bills for trying to ditch the ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. Another Black Friday ...

When something goes wrong with your bank account or delivery, your first instinct might be to type the company name into Google and call the first customer service number you see. But that simple ...

The UK's media regulator has criticised O2 for raising its prices by more than it promised customers when they took out their phone contracts. Ofcom said it was "disappointed" with the firm, and said ...