Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

WASHINGTON, Sept 4 (Reuters) - U.S. services sector activity picked up in August, but employment remained subdued as labor market conditions ease. The Institute for Supply Management (ISM) said on ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...

President Donald Trump said he’s looking to change the US Postal service, including giving the Secretary of Commerce authority over what has been an independent organization for more than 50 years. It ...

Visa is the first partner for X Money accounts, which X says will support instant bank transfers and P2P payments. Visa is the first partner for X Money accounts, which X says will support instant ...

Section 1. Policy. American citizens deserve an excellent and efficient Federal workforce that attracts the highest caliber of civil servants committed to achieving the freedom, prosperity, and ...