The ability to solve complex problems effectively has become a defining factor for success. Yet, despite the abundance of tools and methodologies available, I've noticed organizations often struggle ...

Owain Service and Rory Gallagher, from the UK’s Behavioural Insights Team, developed these seven small steps. They can be used for everything (Service used them to cut back on his drinking, Gallagher ...

If there are nine people in a room and every person shakes hands exactly once with each of the other people, how many handshakes will there be? How can you prove your answer is correct using a model ...

For more than 20 years — and after working with more than 10,000 participants who attended my Kaizen workshops — I’ve refined a simple yet powerful tool that makes problem-solving useful for everyone.