You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

Microsoft has launched a public preview of a managed long-term memory store for its Foundry Agent Service. The service ...

Artificial intelligence has moved from science fiction into everyday life, and ChatGPT is the clearest example of that shift.

A council says it has reached a “tipping point” whereby more people are accessing its services online rather than in-person or over the phone. Redcar and Cleveland Council has been pursuing a digital ...

Googlebot fraud happens when malicious bots pose as one of Google’s crawlers to sneak past your security rules, allowing them broader crawling and scraping access than typical traffic. From there, ...

On a whim, you packed your bags and headed to a new city for a weekend getaway. No map, no plan; just a car, an open road and a vague desire to see the sights. You turn left, then right, then straight ...

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

The top video conferencing services we've tested help you stay connected and communicate with clients, team members, and anyone else, no matter where you are. I’ve been writing about consumer ...

Microsoft in November launched a managed memory feature for its Foundry Agent Service, enabling enterprise AI agents to retain long-term user context without custom databases.