Virgin Media O2 saved customers a collective 1.45 billion seconds of their time last year – equivalent to more than 24 million minutes or more than 400,000 ho ...

Broadband and mobile provider Virgin Media and O2 (VMO2) has today stated that their adoption of AI-based improvements to ...

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...

From today (Friday, January 9), every Virgin Media TV customer will gain free access to Premier Spots Rugby, the UK's only dedicated 24/7 rugby channel. The channel has the most comprehensive club ...

The UK’s biggest mobile provider is set to shut down a ervice completely after 20 years as it issues a final warning. O2 is axing 3G, branding it "a relic of a bygone era", with customers issued a ...

Final warning issued: O2 has released a final alert to customers using older mobile devices that rely on 3G technology. The provider, now part of Virgin Media O2, plans to complete the total ...

A tech security engineer exposed a potentially serious flaw within the T-Mobile rewards program that lists all customer phone numbers. In a recent LinkedIn post, he showed a screenshot of this list ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Freedom Mobile, the fourth-largest wireless carrier in Canada, has disclosed a data breach after attackers hacked into its customer account management platform and stole the personal information of an ...

Amazon is warning its over 300 million customers to watch out for cybercriminals who are out in force this holiday season impersonating reps from the e-commerce giant — as the FBI said online crooks ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...