IT leaders share their best tips for getting out of the ‘order taking’ rut and becoming a trusted advisor to the business.

Unimpressed by the performance of Multnomah County’s drug-crime deflection center, District Attorney Nathan Vasquez today said he would bring criminal penalties for people who fail to complete the ...

ROCKFORD, Ill. (WTVO) — Local police and first responders in Rockford now have a new resource to assist individuals with drug or mental health issues through the Northwest Illinois Deflection ...

Crescendo is throwing out the old customer service playbook. By combining human expertise with its expanded agentic AI platform, the company is turning customer experience (CX) from a cost center into ...

BISMARCK, N.D. (North Dakota Monitor) – North Dakota officials on Tuesday described new legislation as improving “off-ramps” from the criminal justice system, with one of the off-ramps coming before ...

Earlier this year, Oregon lawmakers passed a bill to implement new criminal penalties for drug possession and end the state’s three-year experiment with drug decriminalization. The legislation also ...

Editor’s note: The Capital Chronicle has launched a $10,000 end-of-year fundraising campaign to help us continue our first-class coverage next year. A lot is at stake, and there’s a long legislative ...

MULTNOMAH COUNTY, Ore. — Multnomah County says about 127 people chose deflection services over an arrest for drug possession in the first 10 weeks of the county's program, between Sept. 1 and Nov. 15.

PORTLAND, Ore. (KOIN) – A Multnomah County deflection center that will serve as a touch point for drug users who wish to avoid jail time and instead opt for addiction treatment is set to open its ...