IT help desk platform that helps you track and resolve technical issues from your employees. Additionally, as an Information ...

Why businesses are turning to unified ITSM platforms to standardize change management and maintain continuous compliance through automation.

New York Gov. Kathy Hochul recently signed a new law simplifying and modernizing service of process requirements for Surrogate's Court proceedings. Senate Bill 8175 abandons the historically strict ...

The brain doesn’t gradually fall asleep. Instead, it reaches a tipping point at which it rapidly transitions from wakefulness to sleep in a matter of minutes – a discovery that could improve our ...

William Cowper, in his Eighteenth-Century poem “The Task,” coined the phrase “Variety’s the very spice of life.” Today, this phrase is used in many contexts; albeit not so frequently when discussing ...

Even if you’ve never flown an airplane, you know the importance of calibrating over time. A good pilot keeps checking navigational metrics throughout the flight, adjusting to weather, traffic, or ...

Information Technology Service Management (ITSM) helps keep an organization’s IT service desk and operations running smoothly by managing incidents, problems, changes and service requests, in addition ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Today, TeamDynamix introduced AI Service Assist, a powerful extension of its core IT Service Management (ITSM) platform that leverages AI agents with native ...

Weeks after negotiations with the winning bidder of a contract to renovate and run 18 highway service plazas fell apart, the Massachusetts Department of Transportation is starting the process over.

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min The Department of Transportation ...

Abstract: Service desks are used by customers to report IT issues in enterprise systems. Most of these service requests are resolved by level-1 persons (service desk attendants) by providing ...