"Improving our NPS by 8 points in a single year is a reflection of the trust our clients place in us and the consistent dedication our team brings to every interaction," said Sam Sidhu, President and ...

Metrics and Indicators for Measuring Company Culture from Experts Company culture shapes every aspect of business performance, yet many leaders struggle to measure it effectively. We asked industry ...

President Donald Trump has hit his highest net approval rating since August with the conservative pollster InsiderAdvantage. The improvement comes despite voter concerns about affordability under his ...

Piramal Pharma Solutions recently achieved a net promoter score (NPS) of 55, far surpassing industry averages. A third-party provider, DNV, validated the NPS survey and score. This accomplishment ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. In 2021, Gartner made a bold prediction: “More than 75% of organizations will ...

For decades, business success has been defined primarily by hard numbers: revenue growth, profit margin, shareholder returns. These metrics signal organizational health, drive investor confidence, and ...

BIRMINGHAM, Ala., Dec. 5, 2025 /PRNewswire/ -- Oakworth Capital Bank (Oakworth) continues to demonstrate its unwavering commitment to client trust and satisfaction, consistently achieving Net Promoter ...

Customer loyalty. Every business chases the golden ticket, yet many struggle to measure it effectively. How do you quantify something as seemingly abstract as loyalty? And once you've measured it, ...

A recent customer feedback survey undertaken on locals’ and passengers’ views of the Nottingham Express Transit (NET) system, which connects communities in and around the City of Nottingham, has ...

President Donald Trump’s approval rating has taken a sharp downturn, with a new poll showing his net approval dropping to its lowest point of his second term. The latest Morning Consult poll, ...

Star Princess, with the benefit of being the second in Princess Cruises' Sphere class, debuted not just smoothly but with panache. Net promoter scores for the first two voyages were more than 70% — ...