The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for 2026 ...

Broadband and mobile provider Virgin Media and O2 (VMO2) has today stated that their adoption of AI-based improvements to ...

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...

From today (Friday, January 9), every Virgin Media TV customer will gain free access to Premier Spots Rugby, the UK's only dedicated 24/7 rugby channel. The channel has the most comprehensive club ...

Thousands of customers will lose their ability to use the internet, after one of the biggest mobile networks in the country announced it would be shutting down its operations ...

Final warning issued: O2 has released a final alert to customers using older mobile devices that rely on 3G technology. The provider, now part of Virgin Media O2, plans to complete the total ...

Anyone still using an older mobile phone on the O2 network is being urged to upgrade now. The popular UK mobile provider has just issued a final warning ahead of the imminent shutdown of its 3G ...

Anyone with an older phone that’s currently connected to the O2 network needs to upgrade immediately. The popular UK provider has just issued a final warning, and ignoring it could leave some without ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Earlier this year I was shocked to get a message from my phone network, O2. The messages suggested I had taken out six new mobile phone lines on my account and that six new direct debits had been set ...

Revolut Ltd. is launching a UK mobile phone service, a move that will see it compete with the likes of BT Group Plc’s EE, Virgin Media O2 and VodafoneThree as it looks to attract more customers to its ...