Talking to ChatGPT instead of typing feels faster, more human and better suited for how people actually think and work.

You know when your phone is somewhere in the house, but you don't know where? That's where “Find my phone” capability comes in handy. Just ask a nearby family member or friend to use the feature built ...

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As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...

Most Innovative Companies is not a lifetime achievement award. We’re interested in what’s new. Tell us about products, services, or strategies introduced in the past year. We also welcome news of ...

Secret Service agents have dismantled a network of electronic devices at multiple locations around New York City that could be used to disable the city's cellphone network, officials said Tuesday.

We independently review everything we recommend. When you buy through our links, we may earn a commission. Learn more› By Haley Jo Lewis Haley Jo Lewis was a newsletters editor. She has contributed to ...

When answering the phone, do you lead with a hello or “[insert name] speaking”? Or do you simply pick up, breathe into the receiver, and hope the other person says something? Well, the latter might be ...

The iPhone 17 and the rest of the lineup is officially available. I won't be buying one, despite having the perfect excuse to do just that. I write about Apple every day, often all day. Longer than ...

A few quarters back, I was advising a SaaS logistics company that was drowning in inbound calls. Most of it was routine: “Is this feature on my subscription plan?”, “How do I reset my login?”. But ...

Not long ago, I helped a regional dental network shift from a conventional outsourced call center model to a fully AI-backed voice routing system. They were dropping 22% of inbound appointment ...